FAQ's

Help Centre

ORDERS

CAN I CHANGE MY ORDER ONCE IT IS PLACED?

I FORGOT TO USE MY PROMO CODE

I RECEIVED A DEFECTIVE PRODUCT

I RECEIVED THE WRONG PRODUCT

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

I HAVEN’T RECEIVED ANY CONFIRMATION ABOUT MY ORDER

EXCHANGES & REFUNDS

IS IT POSSIBLE TO GET A REFUND?

DO I NEED TO PAY ANYTHING TO GET AN EXCHANGE?

SHIPPING

DO YOU SHIP INTERNATIONALLY?

HOW MUCH DOES THE SHIPPING COST? HOW LONG DOES IT TAKE TO DELIVER?

PAYMENTS

IN WHAT CURRENCY ARE THE PRICES ON YOUR STORE?

WILL I HAVE TO PAY DUTIES AND TAXES ON TOP OF MY ORDER?

WHAT PAYMENT METHODS DO YOU ACCEPT?

OUT OF STOCK ITEMS

THE ITEM I AM LOOKING FOR IS OUT OF STOCK, WHAT CAN I DO?